Billing
Refund Policy
Last updated September 21, 2026
Plans and credit purchases
RolePolish offers monthly subscriptions and a repeatable one-time Credit Boost for active subscribers. The total, renewal frequency, currency, and any applicable tax are displayed in Paddle checkout before you confirm payment.
Subscription cancellation
You may cancel a monthly plan at any time. Cancellation stops the next renewal and does not automatically refund the current billing period or remove credits already added. Use the Paddle customer link provided with your purchase or contact silas@rolepolish.com.
Failed generations
If a generation fails before a result is delivered, the reserved credit is designed to be returned automatically. If the balance does not recover, contact support with the approximate time of the attempt.
Refund requests
If a purchase was duplicated, unauthorized, or the credits could not be used because of a verified service fault, email silas@rolepolish.com within 14 days of purchase. Include the account email and Paddle transaction or receipt reference. Requests are reviewed individually and mandatory consumer rights still apply.
Consumed credits
Credits used to deliver completed results are generally not refundable merely because the result did not lead to a job outcome. RolePolish cannot guarantee interviews or employment.